Front Desk Agent
About our Company:
Located on 21-acres of desert campground, El Cosmico is a community-lodging concept where guests sleep in vintage trailers, Sioux-style tepees, and safari tents on the edge of Marfa, Texas. With a get your hands dirty philosophy, Lambert brought to life a communal space that cultivates artistic engagement through regular on-site creative workshops and annual Trans-Pecos Festival of Music
Love, as well as back-to-basic activities (including stargazing). Providing a temporary retreat from the modern world, El Cosmico offers unique camping accommodations intermixed with common spaces dispersed throughout the grounds, from a hammock grove to an outdoor kitchen
dining area to a community lounge
mercantile, all with limited to no WiFi. The lobby and online store, El Cosmico Provision Company, offers an array of eccentric supplies for camping and living, reflecting El Cosmico's distinct style.
El Cosmico is proud to be a part of Bunkhouse, a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos , Hotel Saint Cecilia, Austin Motel, and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, and El Cosmico in Marfa, Texas.
Responsibilities:
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Education &
Experience:
1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
Competencies:
1. Communication Proficiency
2. Ethical Conduct
3. Problem Solving/Analysis
4. Computer Proficiency: Microsoft Office
5. Customer Service
6. Positive Attitude
7. Eye for Detail
Compensation &
Benefits:
Bunkhouse offers competitive wages, a superior benefits and PTO package, and a liberal working environment that fosters individuality and creativity.
Bunkhouse Core Values:
BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Located on 21-acres of desert campground, El Cosmico is a community-lodging concept where guests sleep in vintage trailers, Sioux-style tepees, and safari tents on the edge of Marfa, Texas. With a get your hands dirty philosophy, Lambert brought to life a communal space that cultivates artistic engagement through regular on-site creative workshops and annual Trans-Pecos Festival of Music
Love, as well as back-to-basic activities (including stargazing). Providing a temporary retreat from the modern world, El Cosmico offers unique camping accommodations intermixed with common spaces dispersed throughout the grounds, from a hammock grove to an outdoor kitchen
dining area to a community lounge
mercantile, all with limited to no WiFi. The lobby and online store, El Cosmico Provision Company, offers an array of eccentric supplies for camping and living, reflecting El Cosmico's distinct style.
El Cosmico is proud to be a part of Bunkhouse, a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos , Hotel Saint Cecilia, Austin Motel, and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, and El Cosmico in Marfa, Texas.
Responsibilities:
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Education &
Experience:
1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
Competencies:
1. Communication Proficiency
2. Ethical Conduct
3. Problem Solving/Analysis
4. Computer Proficiency: Microsoft Office
5. Customer Service
6. Positive Attitude
7. Eye for Detail
Compensation &
Benefits:
Bunkhouse offers competitive wages, a superior benefits and PTO package, and a liberal working environment that fosters individuality and creativity.
Bunkhouse Core Values:
BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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